2-year warranty
14-day returns
French workshop
OUR CUSTOMERS SAY IT BEST
based on 1,067 reviews
Assembled in France
A French workshop, a stone's throw from Avignon
Our watches don't come out of an anonymous warehouse. They are assembled, regulated and inspected one by one in our workshop in Provence, a few kilometres from Avignon. Seiko movement fitted by hand, accuracy checked on the timegrapher, water resistance tested: every watch passes through our hands before yours.
Assembled after you order
Your watch doesn't exist yet. Once your configuration is confirmed, our watchmaker builds it piece by piece: case, dial, hands, bezel, strap. Allow 8 to 10 working days in the workshop, then 8 to 10 days for delivery — so 3 to 4 weeks for a watch built just for you.
What's really inside
Japanese Seiko automatic movement (NH35 and derivatives), regulated on the timegrapher to ±5 seconds per day. 316L steel case, anti-reflective scratch-resistant sapphire crystal, tested in a pressure chamber — up to 200 m depending on the model. Every component is chosen to last, not to look pretty in photos.
If it's not right for you, send it back
2-year warranty. And even though it's made to order, your watch can be returned within 30 days of receipt if it doesn't suit you — new, unworn, in its original packaging. Free shipping from €150 in France and the French overseas territories. Already more than 4,000 customers and 4.7/5 stars.
Before you confirm your configuration
The questions we're asked most often at the time of ordering — lead times, tracking, water resistance, warranty. Straight answers.
When will I receive my watch?
Your watch is built after you order; it isn't in stock. Allow 8 to 10 working days in the workshop — assembly, movement regulation, quality control and water resistance test — then 8 to 10 working days for delivery. That's 16 to 20 working days in total, around 3 to 4 weeks. Lead times start from order confirmation.
My tracking number isn't updating. Is that normal?
Yes, and it's the question we get asked most. Your tracking number is generated as soon as your order is confirmed, while the watch is still in the workshop. So it shows “awaiting receipt by carrier” throughout the build, often for around ten working days. It updates by itself as soon as the watch ships. If nothing has changed after that time, write to us: we'll reply with the actual status of your watch.
Can I return it even though it's made to order?
Yes. Even though it's built to your configuration, your watch can be returned within 30 days of receipt. It must come back new, unworn, complete and in its original packaging (box, accessories, instructions). You'll be refunded after inspection.
Is it really water-resistant? Can I swim with it?
Every case goes through a pressure chamber before shipping — this isn't water resistance claimed on paper, it's tested piece by piece. The depth depends on the model and can go up to 200 m: check the value shown on the page of the model you're configuring.
Which movement, and how accurate?
A Japanese Seiko automatic movement (NH35 and variants): it winds as you wear it, no battery. Every movement is regulated on a timegrapher in our workshop to run within ±5 seconds per day at most.
What does the 2-year warranty cover?
Your watch is guaranteed for 2 years from receipt.
What is covered: manufacturing defects and faults that occur during those 2 years, for example a movement that stops or a part that breaks for no reason. In that case, we repair or replace it at our expense.
What is not covered:
- normal wear: scratches, marks, ageing of the strap or bracelet
- water ingress due to a crown not screwed down properly or to misuse
- knocks, drops and mishandling
- use that does not follow the stated precautions
A problem? Write to us with a photo or video, we'll reply and take care of the return.
How much is delivery?
Free shipping on orders over €150 in mainland France and the French overseas territories. Elsewhere — we ship to 48 countries — shipping costs are shown automatically at checkout, depending on your zone. All orders are sent as tracked parcels.
A question about your configuration?
Write to us before you confirm, we'd rather answer beforehand than after assembly:
Email: contact@australwatches.com
Phone: +33 1 87 66 37 13 (Monday to Friday, 9 am to 6 pm)
For the purists:
The best conditions for returning your parcel to Austral!
If, despite all our care, your order does not meet your expectations, you have the option of returning it. If you wish to cancel your order, you must return the...
