Watches are far more than simple tools for measuring time. They are fashion accessories, objects of sentimental value and sometimes even investments. When your watch is damaged, it is essential to act quickly to prevent further damage and restore it to working order. In this article we will guide you through the essential steps to follow in a watch emergency.
Assess the damage
Identify the problem
The first step is to identify the problem. Is it a surface scratch, a crack in the crystal, a fault in the movement, or a problem with the strap? A quick, accurate assessment of the damage will help you decide what to do next.
Do not force it
If your watch has stopped or is running irregularly, avoid forcing the pushers or over-winding the mechanism. That could make the existing damage worse.
Protect the watch
Keep it away from water and damp
If your watch has been damaged, avoid exposing it to water or damp. Even water-resistant watches can be vulnerable once their structure is compromised. Put the watch somewhere dry and safe until you can take it to a watchmaker.
Handle with care
Handle your watch carefully to avoid making the damage worse. If the crystal is cracked, place a piece of clear adhesive tape over the crack to stop fragments of glass coming loose and scratching the dial or the hands.
Find a qualified watchmaker
Search online
Use search engines to find qualified watchmakers near you. Look for reviews and testimonials to make sure the service is good.
Certifications and qualifications
Make sure the watchmaker you choose is certified and qualified to repair your type of watch. Certifications such as those awarded by the Fondation de la Haute Horlogerie (FHH) or WOSTEP are recognised indicators of skill.
Transport your watch safely
Appropriate packaging
If you need to send your watch for repair, make sure you pack it properly. Use a rigid box and padding material to protect the watch in transit.
Insurance
Consider taking out insurance for the shipment, particularly if your watch is valuable. That will protect you in case of loss or further damage during transport.
Prevent future damage
Regular servicing
To avoid future watch emergencies, have your watch serviced regularly. Watchmakers generally recommend a service every 3 to 5 years for mechanical watches.
Appropriate use
Avoid wearing your watch in extreme conditions unless it is specifically designed for them. Dive watches, for example, are made to withstand water, but delicate dress watches should not be exposed to damp or knocks.
A damaged watch can be a source of stress, but by following these steps you can limit the damage and improve the chances of restoring your precious timepiece to its best. Assessing the damage, protecting the watch, finding a qualified watchmaker, transporting the watch safely and adopting preventive care are the key measures for handling a watch emergency. By taking care of your watch, you ensure it lasts and runs well for years to come.